Frequently Asked Questions

Everything you need to know about your electronics orders.

What is the standard shipping time for orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.

Do you offer a warranty on electronic components?

Yes, all products from Underwood Distributing Co. come with a standard 90-day manufacturer warranty against defects. Extended protection plans are available for select items.

What is your return policy for opened items?

We accept returns within 30 days of delivery. Please note that opened electronic items may be subject to a 15% restocking fee if they are not defective.

How can I track my shipment?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer bulk pricing for educational or corporate accounts?

Absolutely. We specialize in volume distribution. Please contact our sales team via the 'Contact Us' page to request a custom quote for bulk orders.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for secure online transactions.