Returns & Exchanges

At Underwood Distributing Co., we stand behind our electronics with a 30-day satisfaction guarantee to ensure you have the right tools for your educational or professional needs. If you are not completely satisfied with your purchase, we offer a streamlined return process for all eligible hardware and accessories.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the item in its original packaging, ensuring all manuals, cables, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned electronics, we will process your refund to the original payment method within 5-7 business days.